Simple & Swift
Claims
We understand that accidents are stressful. Our goal is to make your claims process as smooth and transparent as possible. Follow the steps below to get started.
1
Report the Incident
Contact us within 24 hours of the incident. For motor accidents, ensure you have a police report or a notarized affidavit.
2
Document Damage
Take clear photos of the damage from multiple angles. Include photos of the surrounding area and involved parties.
3
Submit Claim
Send your documents via email or visit any of our branches to submit your files in person for processing.
4
Fast Evaluation
Our adjusters will review your claim within 3-5 business days. Once approved, payment or repair will be authorized.
Documentation Checklist
Motor Insurance Claim
- Police Report / Notarized Affidavit
- Copy of Driver's License & OR/CR
- Clear Photos of Damage & Plate Number
- Repair Estimate from Accredited Shop
Property / Acts of Nature
- Formal Letter of Claim
- Photos of Watermarks or Debris Damage
- Inventory of Damaged Items with Values
- Technical Report (if applicable)
Need Immediate Assistance?
Our emergency claims hotline is available 24/7 across the Philippines.
(+63) 099 755 26697
Global Response Center
Common Questions about Claims
How long does the average claim take?
Most Standard Motor claims are resolved within 7-10 business days once all documents are submitted. Complex commercial claims may take longer.
What is a 'Deductible' or 'Participation'?
This is the fixed amount you agreed to pay out of pocket before the insurance coverage kicks in. Check your policy schedule for your specific amount.
Where do I send my soft copies?
You can send scanned copies or clear photos of your requirements to arnoldong87@gmail.com with your Policy Number as the subject line.